Terms of service

Last updated: October 5, 2026

Welcome to PhoenixCare (大唐醫風). This website and online store are operated by Ancient Secrets of Wellness Inc., doing business under the PhoenixCare brand. Throughout these Terms of Service, the terms “PhoenixCare,” “大唐醫風,” “we,” “us,” and “our” refer to Ancient Secrets of Wellness Inc., unless the context requires otherwise. These Terms of Service (“Terms”) govern your access to and use of the PhoenixCare website, online store, related digital services, and your purchase of products offered through them (collectively, the “Services”).

By accessing our website, creating an account, placing an order, purchasing a product, or otherwise using the Services, you agree to these Terms and to the policies incorporated into them by reference, including our Privacy Policy, Return & Refund Policy, and Shipping Policy. Please read these Terms carefully before using our website or purchasing from us. If you do not agree with these Terms, you should not use the Services.

Our online store may be hosted through Shopify Inc. and may use other third-party technology, payment, shipping, analytics, communication, or service providers in connection with the operation of the Services.

1. Eligibility

You must be at least the age of majority in your state or jurisdiction of residence to make purchases through our online store. If you permit a minor to access this website under your supervision, you are responsible for that minor’s use of the website. You may use the Services only for lawful purposes and in accordance with these Terms and applicable law.

2. Our Products and Philosophy

PhoenixCare is rooted in Traditional Chinese Medicine, integrative wellness, traditional health culture, and a commitment to thoughtfully selected wellness products. Our online store may offer products that are:

  • Developed or formulated by PhoenixCare
  • Selected or curated by PhoenixCare professionals
  • Manufactured for PhoenixCare by third parties
  • Sourced from independent manufacturers or suppliers
  • Based upon traditional wellness practices or historical formulations
  • Selected because they meet our standards relating to quality, ingredients, craftsmanship, traditional use, or wellness philosophy

Our professional background and product-selection process do not constitute a guarantee that any product will produce a particular health or medical result. Terms such as “selected,” “recommended,” “traditional,” “classic formula,” “herbal,” “wellness,” “premium,” or similar terminology describe our philosophy, sourcing standards, historical use, or product characteristics. They should not be interpreted as a guarantee of efficacy or as a representation that a product has been proven to diagnose, treat, cure, or prevent disease.

3. Health and Medical Disclaimer

Information available through PhoenixCare, including product descriptions, articles, videos, traditional medicine information, ingredient information, educational materials, wellness recommendations, and other content, is provided primarily for general educational and informational purposes. Unless expressly provided in the context of an established professional healthcare relationship, information on this website is not:

  • Individualized medical advice
  • A medical diagnosis
  • A prescription
  • A treatment plan
  • A substitute for evaluation or treatment by an appropriately licensed healthcare professional

Purchasing a product from PhoenixCare does not, by itself, establish a doctor-patient, acupuncturist-patient, herbalist-patient, practitioner-patient, or other healthcare provider relationship. You should consult an appropriately licensed healthcare professional regarding medical conditions, symptoms, medications, pregnancy, breastfeeding, allergies, chronic illnesses, or other individual health concerns when appropriate. Do not disregard or delay professional medical care because of information obtained through this website. If you believe you are experiencing a medical emergency, call 911 or seek appropriate emergency medical attention immediately.

4. Traditional Chinese Medicine and Traditional-Use Information

Some information presented by PhoenixCare may describe the historical or traditional use of herbs, foods, formulas, topical products, wellness products, or other practices within Traditional Chinese Medicine or other traditional health systems. References to traditional functions, historical indications, meridian theory, traditional properties, classical formulations, traditional terminology, or historical use are intended to describe those traditions and should be understood in that context. A traditional or historical use does not necessarily mean that the use has been established by modern clinical research.

Where scientific evidence regarding a traditional use is limited, evolving, or unavailable, traditional-use information should not be interpreted as a representation that modern scientific evidence has established the claimed effect.

5. Dietary Supplements

Certain PhoenixCare products may legally qualify as dietary supplements under United States law. Where a dietary supplement bears a statement that requires the federal dietary supplement disclaimer, the applicable product labeling will state:

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Not every product offered by PhoenixCare is necessarily a dietary supplement, and this disclaimer should not be interpreted as classifying every PhoenixCare product as one. Any structure/function, general well-being, or other permissible dietary supplement claim is intended to be used only in accordance with applicable law.

6. Herbal Products and Individual Health Considerations

Herbal products, teas, foods, topical products, dietary supplements, and other wellness products may not be appropriate for every individual. Before using such products, you should consult an appropriately qualified healthcare professional when appropriate, particularly if you:

  • Are pregnant or breastfeeding
  • Are attempting to become pregnant
  • Take prescription medications
  • Take over-the-counter medications or dietary supplements
  • Have allergies or sensitivities
  • Have a chronic or serious medical condition
  • Are preparing for surgery
  • Are purchasing a product for a child
  • Are purchasing a product for an elderly person
  • Are otherwise uncertain whether a product is appropriate for you

Natural or herbal does not necessarily mean risk-free. Herbs, foods, supplements, and topical ingredients may cause allergic reactions, interact with medications, or be unsuitable for particular individuals. Read all product labels, ingredient lists, directions, contraindications, and warnings before use. Stop using a product and seek appropriate professional advice if you experience a concerning or unexpected reaction.

7. No Guarantee of Individual Results

Individual responses to foods, herbs, wellness products, topical products, dietary supplements, and traditional wellness practices vary. PhoenixCare does not guarantee a particular result from the use of any product unless a specific written guarantee is expressly provided. Factors including age, health status, lifestyle, diet, medications, genetics, frequency of use, method of use, and other individual circumstances may affect a person’s experience.

8. Testimonials, Reviews, and Case Examples

Testimonials, reviews, practitioner observations, case examples, historical accounts, or customer experiences appearing on our website or other PhoenixCare media may describe the experience of a particular individual. They are not guarantees that another person will experience the same or similar results. Customer experiences and practitioner observations should not be interpreted as clinical proof of causation or effectiveness unless expressly supported by evidence identified as such. Where required by law, PhoenixCare will disclose material relationships involving endorsements, testimonials, influencers, or compensated reviews.

9. Product Information

We make reasonable efforts to provide accurate descriptions of our products, including information concerning:

  • Ingredients
  • Materials
  • Size
  • Weight
  • Origin
  • Age or vintage
  • Packaging
  • Directions
  • Traditional uses
  • Photographs
  • Other product characteristics

However, minor variations may occur. Products made from herbs, plants, natural materials, handmade materials, agricultural products, or traditional preparations may naturally vary in color, aroma, texture, shape, weight, appearance, concentration, or other characteristics. Such natural or handmade variation does not, by itself, mean that a product is defective. Manufacturers and suppliers may also modify packaging, labels, ingredients, specifications, or product appearance. The actual product label and packaging received should be reviewed before use.

If the information appearing on the product you receive materially differs from the information presented on our website, please contact us before using the product.

10. Product Photographs and Display

We make reasonable efforts to display product photographs and colors accurately. However, colors and appearance may differ depending upon lighting, photography, device settings, monitor settings, production batches, natural variation, packaging updates, handmade characteristics, and other factors. Product photographs may occasionally include props, serving suggestions, packaging, containers, or accessories that are not included unless expressly identified as part of the product. Minor visual differences between a product and its online photograph do not necessarily constitute a product defect.

11. Prices

Unless otherwise indicated, prices are stated in United States dollars. Prices may change from time to time. Promotions, discount codes, introductory offers, limited-time offers, and other pricing arrangements may be subject to separate conditions. Applicable sales tax, shipping charges, customs duties, or other charges may be added where appropriate and disclosed during checkout. A pricing error does not obligate PhoenixCare to sell a product at an obviously erroneous price. If we discover a material pricing error after an order has been placed, we may contact you and offer the option to proceed at the correct price or cancel the affected item and receive an appropriate refund.

12. Product Availability

All products are subject to availability. Some products may be handmade, seasonal, limited-production, vintage, naturally sourced, imported, traditionally prepared, or available only in limited quantities. Subject to applicable law, we reserve the right to:

  • Limit quantities
  • Discontinue products
  • Restrict sales of a product in particular jurisdictions
  • Decline orders that reasonably appear intended for unauthorized resale or distribution
  • Modify product availability

13. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the products in that order. An automated order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted. We may decline or cancel an order where reasonably necessary because of:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment authorization problems
  • Suspected fraud
  • Unauthorized transactions
  • Shipping restrictions
  • Regulatory restrictions
  • Suspected commercial resale
  • Quantity limitations
  • Other legitimate business reasons

If we cancel all or part of an order after payment has been collected, we will refund the amount paid for the cancelled portion using the original payment method where reasonably possible.

14. Billing and Account Information

You agree to provide current, complete, and accurate information in connection with purchases and customer accounts. You are responsible for maintaining the confidentiality of your account credentials. You agree to promptly update information necessary to complete transactions or communicate with you regarding an order. We may take reasonable steps to verify an order, identity, payment method, billing information, or shipping information for fraud-prevention or security purposes.

15. Payment Processing

Payments may be processed through Shopify or other third-party payment processors. PhoenixCare and Ancient Secrets of Wellness Inc. do not necessarily receive or store complete payment-card information. Your use of a third-party payment service may also be subject to that provider’s terms and privacy practices. Payment authorization does not guarantee final acceptance of an order.

16. Shipping and Delivery

Shipping options, shipping charges, geographic restrictions, and estimated delivery periods are described in our Shipping Policy or during checkout. Unless we expressly guarantee a particular delivery date, delivery periods are estimates. Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays
  • Weather
  • Natural disasters
  • Customs procedures
  • Import restrictions
  • Labor disruptions
  • Supply interruptions
  • Governmental actions
  • Incorrect or incomplete delivery information supplied by the customer

Customers are responsible for providing an accurate and complete shipping address. Please review our Shipping Policy for additional terms concerning damaged, delayed, lost, refused, returned, or undeliverable shipments.

17. International Orders

Where international shipping is offered, availability of a product for purchase does not constitute a representation that the product may lawfully be imported, possessed, or used in every destination country. Customers are responsible for complying with applicable import requirements and local laws. Customs duties, import taxes, brokerage fees, and similar charges may be the responsibility of the recipient unless otherwise expressly stated. PhoenixCare may decline or cancel an international order where shipping or regulatory restrictions make fulfillment impracticable or unlawful.

18. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged items, incorrect items, order cancellations, and non-returnable products are governed by our separate Return & Refund Policy, which is incorporated into these Terms by reference. Certain products may have special return restrictions because of:

  • Health or hygiene concerns
  • Food-safety considerations
  • Opened or tampered packaging
  • Perishability
  • Customization
  • Personal-use considerations
  • Regulatory requirements
  • The nature of the product

Any such restrictions will be disclosed in accordance with applicable law. Our Return & Refund Policy will be made reasonably accessible to customers before billing information is requested, as required by applicable law. Nothing in these Terms limits any consumer right that cannot lawfully be waived.

19. Professional or Individualized Recommendations

A PhoenixCare healthcare professional may, separately from the general e-commerce experience, recommend a product to a patient or client within an established professional relationship. Such individualized professional recommendations are distinct from general website content. The recommendation of a product to one patient or individual does not mean that the same product is appropriate for another person. Clinical consultations, individualized herbal prescriptions, acupuncture services, or other professional healthcare services may be subject to separate:

  • Consent forms
  • Privacy notices
  • Clinical policies
  • Professional standards
  • Terms of service

These website Terms are not intended to replace those separate professional obligations.

20. Intellectual Property

Unless otherwise indicated, content appearing through PhoenixCare—including original text, product descriptions, educational materials, photographs, graphics, videos, illustrations, logos, designs, layouts, branding, and other original material—is owned by or licensed to Ancient Secrets of Wellness Inc. or PhoenixCare and may be protected by copyright, trademark, trade-dress, and other intellectual-property laws. The names PhoenixCare and 大唐醫風, together with associated logos, trade names, product names, and branding, may not be used in a manner that suggests affiliation, sponsorship, approval, or endorsement without authorization.

You may access website content for your lawful personal and non-commercial use. Unless otherwise authorized in writing, you may not reproduce, publish, distribute, scrape, sell, commercially exploit, or create derivative commercial works from substantial portions of proprietary PhoenixCare content.

21. User Reviews and Other Submissions

You may have opportunities to submit reviews, photographs, comments, testimonials, feedback, suggestions, or other materials (“User Content”). You represent that any User Content you submit:

  • Is truthful to the best of your knowledge
  • Is content you have the right to provide
  • Does not unlawfully infringe another person’s rights
  • Is not defamatory, fraudulent, threatening, obscene, or unlawful
  • Does not contain malicious code

By voluntarily submitting User Content for public or promotional use, you grant PhoenixCare and Ancient Secrets of Wellness Inc. a non-exclusive, worldwide, royalty-free license to reproduce, display, distribute, adapt, and use that content in connection with PhoenixCare’s website, products, marketing, education, and communications, subject to applicable privacy and advertising law. We may moderate or remove User Content that violates these Terms or applicable law. We do not promise to publish every submitted review or comment.

We will not treat the ordinary submission of identifiable medical information, clinical photographs, or protected health information as automatic authorization to use such material publicly for advertising or marketing. Separate authorization may be required.

22. Third-Party Links

Our website may contain links to third-party websites or services. Such links may include manufacturers, suppliers, educational sources, payment providers, shipping providers, social-media platforms, or other independent entities. A link does not mean that PhoenixCare endorses every statement, policy, product, or practice of the third party. We are not responsible for the content, privacy practices, security, accuracy, products, or services of third-party websites that we do not control. Your transactions with third parties are governed by the terms applicable to those third parties.

23. Third-Party Technology and E-Commerce Services

Our store may use third-party technology providers, including e-commerce, payment, analytics, fraud-prevention, shipping, communication, and website-service providers. Those providers may process certain information according to their own contractual and privacy obligations. Your use of certain third-party functionality may also be subject to separate terms.

24. Electronic Communications

By providing an email address in connection with an order or account, you agree that we may send you transactional communications relating to:

  • Orders
  • Payment
  • Shipping
  • Returns
  • Account security
  • Product safety
  • Customer service

Marketing communications are subject to applicable law and any consent requirements that may apply. Where legally required, you may unsubscribe from marketing communications without affecting transactional communications necessary to administer your purchases or account.

25. Subscriptions and Automatic Renewals

If PhoenixCare offers a subscription, recurring-order program, membership, or other automatically renewing service, the material renewal terms will be presented separately and clearly before enrollment or billing information is requested. Where required by applicable law, we will obtain affirmative consent to the automatic-renewal terms and provide legally required acknowledgment, renewal notices, cancellation mechanisms, and other disclosures. Subscription cancellation procedures will be disclosed at enrollment and made available as required by applicable law. This section does not mean that PhoenixCare currently offers subscription products.

26. Prohibited Uses

You may not use the website or Services:

  • For an unlawful or fraudulent purpose
  • To violate applicable laws or regulations
  • To infringe intellectual-property, privacy, or other legal rights
  • To impersonate another person
  • To submit materially false information
  • To introduce viruses, malware, or malicious software
  • To interfere with website security or operation
  • To gain unauthorized access to systems or information
  • To engage in unauthorized automated scraping or data extraction
  • To conduct phishing, spam, fraud, or other abusive activity
  • To unlawfully collect personal information about another person
  • To engage in unauthorized commercial resale or diversion where lawful restrictions have been disclosed

We may restrict or terminate access to the Services where reasonably necessary to address prohibited activity.

27. Errors and Corrections

Although we make reasonable efforts to maintain accurate information, the website may occasionally contain:

  • Typographical errors
  • Pricing errors
  • Inaccurate product descriptions
  • Outdated photographs
  • Inventory errors
  • Shipping errors
  • Other inaccuracies

To the extent permitted by law, we may correct errors or update information when discovered. If an error materially affects an order you have already placed, we will take reasonable steps to notify you and provide an appropriate remedy where required.

28. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free. We may modify, suspend, update, maintain, or discontinue portions of the website where reasonably necessary. We will not intentionally eliminate obligations relating to existing paid orders merely by discontinuing website functionality.

29. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND DIGITAL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

EXCEPT FOR EXPRESS WARRANTIES PROVIDED IN WRITING OR WARRANTIES THAT CANNOT LEGALLY BE DISCLAIMED, PHOENIXCARE AND ANCIENT SECRETS OF WELLNESS INC. DISCLAIM IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE EXTENT PERMITTED BY LAW.

THIS DISCLAIMER DOES NOT ELIMINATE ANY WARRANTY OR CONSUMER RIGHT THAT CANNOT LAWFULLY BE WAIVED.

PRODUCT-SPECIFIC WARRANTIES PROVIDED BY A MANUFACTURER, IF ANY, MAY BE SUBJECT TO SEPARATE TERMS.

30. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANCIENT SECRETS OF WELLNESS INC., PHOENIXCARE, AND THEIR RESPECTIVE OWNERS, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO USE OF THE WEBSITE OR SERVICES.

THIS PROVISION DOES NOT EXCLUDE OR LIMIT LIABILITY WHERE SUCH EXCLUSION OR LIMITATION IS PROHIBITED BY LAW.

IN PARTICULAR, NOTHING IN THESE TERMS IS INTENDED TO EXCLUDE LIABILITY THAT CANNOT LEGALLY BE DISCLAIMED OR TO WAIVE NON-WAIVABLE RIGHTS AVAILABLE TO A CONSUMER.

31. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Ancient Secrets of Wellness Inc., PhoenixCare, and their respective affiliates, directors, officers, employees, contractors, agents, licensors, suppliers, and service providers from third-party claims, liabilities, damages, and reasonable costs arising directly from your:

  • Intentional unlawful misuse of the Services
  • Material violation of these Terms
  • Infringement of another person’s intellectual-property or other legal rights
  • Fraudulent or unlawful conduct through the website

This obligation does not apply to claims resulting from our own conduct to the extent prohibited by applicable law.

32. Force Majeure

PhoenixCare and Ancient Secrets of Wellness Inc. will not be responsible for delay or failure to perform an obligation where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, extreme weather, fire, epidemic or pandemic events, governmental action, war, terrorism, labor disruptions, transportation interruptions, carrier failures, customs delays, utility failures, cyber incidents affecting third-party infrastructure, or significant supply-chain disruptions. This section does not excuse obligations that applicable law requires us to perform notwithstanding such circumstances.

33. Privacy

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy. Please review that policy before submitting personal information. Information collected through a separate clinical or healthcare relationship may be governed by additional privacy notices, informed-consent documents, and applicable healthcare privacy laws.

34. Severability

If any provision of these Terms is determined by a court of competent jurisdiction to be invalid or unenforceable, that provision will be enforced to the maximum lawful extent or severed where necessary. The remaining provisions will remain in effect.

35. No Waiver

Our failure to enforce a provision of these Terms on one occasion does not waive our right to enforce that provision or another provision in the future.

36. Entire Agreement

These Terms, together with policies and terms expressly incorporated by reference, constitute the agreement governing use of the PhoenixCare online store and Services. Separate agreements governing professional healthcare services, subscriptions, promotions, or other specialized services remain applicable to those services.

37. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise. To the extent permitted by applicable law, disputes arising from or relating to these Terms or use of the PhoenixCare website may be brought in a court of competent jurisdiction located in the State of New York. Nothing in this provision deprives a consumer of any jurisdiction, venue, substantive-law protection, or other right that cannot lawfully be waived.

38. Changes to These Terms

We may revise these Terms from time to time because of changes to:

  • Our products or Services
  • Our business operations
  • Applicable law
  • Regulatory requirements
  • Technology
  • Website practices

The current version will be posted on this page with its effective date. Where required by law, additional notice of a material change will be provided. Changes will apply prospectively to the extent required by applicable law.

39. Contact Information

Questions regarding these Terms of Service, an order, a product, or the PhoenixCare online store may be directed to:

PhoenixCare
Operated by Ancient Secrets of Wellness Inc.
889 9th Ave, 2nd Floor
New York, NY 10019
United States
Email: mte@phoenixcarehealth.com